Careers at AppSense

AppSense is the leading provider of user virtualization solutions for the enterprise, with over ten years proven track record in the virtualization space. User virtualization is a proven method of reducing desktop management costs by treating the user environment independently of the desktop and delivery method. This separation enables IT to standardize the corporate desktop and automate the delivery of the user's working environment, significantly reducing operational cost.

Founded in 1999 and with offices in New York, Palo Alto, London, Manchester, Melbourne and Munich, AppSense works with Microsoft, Citrix, VMware and other leading technologies companies to develop application and data virtualization solutions for large global organizations.

Clients include Barclays, Deutsche Bank, ESPN, HP and BT. Significant global success has enabled AppSense to expand its product portfolio to include a complete set of solutions for Fortune 2000 companies around the world, using technologies such as desktop and application virtualization, server and client-based hypervisors, OS provisioning, application and data streaming and cloud orchestration software.

No agencies please!

 

 

2nd & 3rd Line Support Consultants

Locality United Kingdom

An exciting opportunity has arisen within the Leading Provider in User Environment Management Solutions bases in Daresbury Warrington. The Technical Helpdesk Support Team is being strengthened and grown in order to provide a higher level of support to its global users, so further 3rd line are being added to the team infrastructure 1st and 2nd Line Support.

The 3rd Line Support Role is providing support of AppSense software to customers, resellers, and internal staff. It is essential that the candidate be able to communicate effectively to both customers and with development staff within the company. Excellent troubleshooting/consultancy skills are essential. Training will be given on AppSense products but the candidate is expected to have a proficient knowledge of Microsoft Windows networks and Citrix. The candidate is expected to have extensive working knowledge of the Windows registry, user profiles and such skills as being able to debug the user logon process. As the support duties will involve speaking to users by telephone, excellent communication skills – oral and written are required

Desirable knowledge

  • Experience of Supporting  VDI with Citrix XenDesktop, VMware (formerly VDM() or other vendors solutions
  • Certifications – Microsoft, Citrix, VMware, Cisco
  • Working knowledge Microsoft SQL Server 2005/2008 Administration
  • Application virtualisation/streaming (e.g. Softgrid/App-V,XenApp streaming etc)


Mandatory prerequisites

  • years of supporting and troubleshooting of Citrix XenApp/Presentation Server/MetaFrame. Ideally with implementation experience too but not necessarily design experience.
  • Core Microsoft setup and troubleshooting – Active Directory, security, network, DFS, ISS
  • Hands on use of server virtualisation products – e.g. VMware Workstation/ESX
  • Extensive troubleshooting experience with SysInternals (e.g. Process Monitor & Process Explorer) and Microsoft tools (e.g. windbg)
  • Operating systems – Windows Server 2003 R2, XP, Vista, Windows Server 2008 (32 and 64 bit) – installation, configuration and troubleshooting
  • Scripting – vbs or similar (Microsoft platforms)
  • Ability to analyse technical problems and deliver solutions

Will work as part of shift rota basis – number of shifts and details confirmed at interview. The shifts rota will be covering support network for AppSense Global users. Currently the initial requirement is not 24x7, but may be extended to work as 24x7 x 365 days shift rota at later date. Notice and consultation will be given

In event of a major Customer incident, travel may be required to site, sometimes at short notice

To apply, or find out more information, email resourcing@appsense.com.

 

DACH Marketing Manager

Locality Munich

Responsibilities for leading and developing channel and customer marketing activities in Germany  to increase presence and drive revenue.  The role will focus on developing and executing channel marketing strategies with AppSense resellers, as well as nurturing relationships with key technology vendors, particularly Citrix, Microsoft and VMware.  Other duties will include targeted end user marketing, outsourced PR and ownership for channel marketing spend and ROI analysis.  A good level of technical acumen is essential to the success of this role.

  • Own marketing relationships with top tier partners in all NA regions
  • Close sales interaction to increase sales traction
  • Direct regional marketing managers to drive revenue and brand in region
  • Develop relationships with key vendors (Citrix, VMware, Microsoft)
  • Public speaking (partner events etc)
  • Engage press and generate territory specific PR (with outsourced PR agency)
  • Work with US-based corporate marketing to maintain brand globally

Required knowledge

  • Software marketing through multi-levels channels (distribution, reseller, end user)
  • Budget management, including MDF, PR retention etc
  • Knowledge of Citrix technology and channel
  • Sales cycles, lead generation and management, campaign management
  • Above average technical acumen essential
  • Personnel Management – objective setting, reviews, compensation management, personal development

Experience prerequisites

  • Experience with Citrix Channel Partners and technology is essential for this role
  • Multi-level channel marketing experience
  • Marketing in the software sector
  • Must have managed a marketing team
  • VMware and Microsoft VDI knowledge preferred

To apply, or find out more information, email resourcing@appsense.com.

 

Enterprise Sales Account Manager

Locality Oslo, Norway

The purpose of this Enterprise Sales Account Manager position is to take advantage of significant growth in AppSense revenues from Norway, continuing to ensure direct coverage and drive is given to the sale of AppSense products into the Norwegian market. Focussing on companies listed on the Oslo Børs.

  • This will be achieved by:
  • Planning and managing sales initiatives
  • Meeting face to face with customers with the support of the AppSense PreSales team
  • Working effectively with the UK & Rest of World sales team & Norwegian accredited Certified Solution Partners
  • Coordinating end user events for specific customer groups

Requirements

  • 5 or more years of Enterprise software sales experience, including 3 or more years spent in a direct touch role
  • Awareness of User Virtualization and experience of the Citrix, VDI marketplace
  • Successful track record selling at C-Level in Norwegian Enterprise accounts.
  • Dynamic high energy approach
  • Ability to self motivate and work independently
  • Proven ability to develop and execute ‘go-to-market’ plans
  • Ability to work at all levels
  • An ability to inspire confidence within a team and with other areas of the business and industry
  • Located in or within close proximity of Oslo, the applicant must be prepared to undertake regular travel around Norway

Travel throughout Norway – potential to capitalise on AppSense revenue growth from  other Scandinavian countries. E.g. Denmark or Sweden.

To apply, or find out more information, email resourcing@appsense.com.

 

Internal Sales Representative

Locality Daresbury, Warrington/ New York/ San Jose

The aim of the Inside sales role is to manage our incoming leads, proactively drive new business opportunities via the telephone and provide ongoing follow up until closure.

You will be expected to support AppSense Channel Managers, Major Accounts and Technical consultants and work closely with the team to drive the business forward.

Appsense Limited provides a unique environment in which to thrive. It is best suited to those determined to succeed, with high enegery levels, a strong work ethic and desire to impress.

It is expected that 80% of the inside-sales consultants’ time will be spent in the office proactively calling new customers and some existing customers to generate new business opportunities. An element of the role will be to form relationships with our reseller channel and ensuring that all known opportunities are managed until closure. Working sales campaigns, updating sales forecast and contacts in our database go hand in hand with the role.

The remaining 20% of the inside sales consultants time will be split into the following areas:

  • Monthly reporting on success and activity
  • Managing Channel Partners
  • Running reseller ‘New business Development days’ to generate opportunities
  • Day to day administration.
  • Updating product and industry knowledge
  • Event attendance to assist with lead generation

To be successful in the role, you'll need to have knowledge or understanding of IT industry, 12 months + experience in sales

  • Strong communication skills are essential
  • The ability to quickly grasp technology and concepts
  • Must be able to work with the own initiative with a ‘can do’ attitude.

To apply, or find out more information, email resourcing@appsense.com.

 

Marketing Director EMEA

Locality Daresbury, Warrington

responsible for leading and developing marketing activities within the UK, DACH, BNLX, NORDIC and South European regions to increase presence and drive revenue.  The various EMEA territories represent both established and early-stage regions with differing levels of maturity and attachment.  This challenging management-level role will focus on developing channel marketing strategies, relationships with key technology vendors, targeted end user marketing, outsourced PR programs and ownership for marketing spend and ROI analysis across all EMEA regions.  This role will require the management of a team of 6 people initially, but will grow as the EMEA business develops.

Required knowledge

  • Software marketing through multi-levels channels (distribution, reseller, end user)
  • Budget management, including MDF, PR retention etc
  • Knowledge of Citrix technology and channel
  • Sales cycles, lead generation and management, campaign management
  • Above average technical acumen essential
  • Personnel Management – objective setting, reviews, compensation management, personal development

Experience prerequisites

  • Experience with Citrix Channel Partners and technology is essential for this role
  • Multi-level channel marketing experience
  • Marketing in the software sector
  • Must have managed a marketing team
  • VMware and Microsoft VDI knowledge preferred

To apply, or find out more information, email resourcing@appsense.com.

 

Product Marketing Manager

Locality Daresbury, Warrington

Requiring a blend of marketing knowledge, technical acumen and project management expertise, you will be responsible for developing new product messaging and the delivery to market of new products and services, existing product & services enhancements and product proposition development and management.  In addition, you will work with key technology partners to develop joint value proposition overviews on combined technology solutions.  Your product knowledge will also be called on as part of educating new starters within AppSense and also end user & channel partners, delivered primarily by stand-up and web-based presentations.

Requirements

  • Experience of B2B Product Marketing
  • Good understanding of all parts of the marketing mix
  • Sound knowledge of enterprise computing models
  • Familiarity of Citrix, VMware and Microsoft technologies
  • Excellent written and spoken language skills
  • Product Launch Process
  • Product Marketing Experience in Technology/Software markets
  • Working with enterprise software products and services
  • Experience of managing and marketing products and services in a multi-cultural, multi-market organization
  • Degree in Marketing/Business Management/Technology

To apply, or find out more information, email resourcing@appsense.com.

 

Regional Marketing Director

Locality New York

Regional Marketing Director will be responsible for leading and developing channel and customer marketing activities in North America to increase presence and drive revenue.  The role will focus on developing and executing channel marketing strategies with AppSense resellers, as well as nurturing relationships with key technology vendors, particularly Citrix, Microsoft and VMware.  Other duties will include targeted end user marketing, outsourced PR and ownership for channel marketing spend and ROI analysis.  A good level of technical acumen is essential to the success of this role.

  • Own marketing relationships with top tier partners in all NA regions
  • Close sales interaction to increase sales traction
  • Direct regional marketing managers to drive revenue and brand in region
  • Develop relationships with key vendors (Citrix, VMware, Microsoft)
  • Public speaking (partner events etc)
  • Engage press and generate territory specific PR (with outsourced PR agency)
  • Work with US-based corporate marketing to maintain brand globally

Required knowledge

  • Software marketing through multi-levels channels (distribution, reseller, end user)
  • Budget management, including MDF, PR retention etc
  • Knowledge of Citrix technology and channel
  • Sales cycles, lead generation and management, campaign management
  • Above average technical acumen essential
  • Personnel Management – objective setting, reviews, compensation management, personal development

Experience prerequisites

  • Experience with Citrix Channel Partners and technology is essential for this role
  • Multi-level channel marketing experience
  • Marketing in the software sector
  • Must have managed a marketing team
  • VMware and Microsoft VDI knowledge preferred

To apply, or find out more information, email resourcing@appsense.com.

 

Software Researcher

Locality Daresbury, Warrington

Role

  • Propose, research and prototype new software technologies (and enhancements to existing technologies); delivering results back to the business.
  • Investigate problems, technologies, concepts, environments and communicate to a variety of audiences.

Successful Software Researchers will have the following skills and experience

  • Must be able to work as part of the Software Research team to deliver market leadership to the business through innovative ideas and solutions.
  • Must be able to think creatively, ideally being able to demonstrate a proven track record through reference to patents, technical papers, blogs, etc…
  • Must be able to deal with both complex technical problems, and abstract concepts.
  • Must have excellent communication skills (verbal, written, and presentation), with proven ability to deliver to a high standard.
  • Must be able to work well individually, and also actively contribute to the team.
  • Must be self-motivated with a proactive attitude to professional development.
  • Must have extensive working knowledge of Win32.
  • Should be able to develop simple solutions to real world problems.
  • Should be able to identify and research new technical fields, and establish clear business motivation for work to be undertaken.
  • Should have good breadth of experience across a range of different technical fields.
  • Should have an understanding and use of good software engineering practices.
  • Should have extensive C/C++/C# development experience in a Windows environment.
  • Should have experience of platform/application virtualization technologies.
  • Should have good analytical and problem solving skills.
  • Experience of kernel level programming (Windows or Linux) desirable.

To apply, or find out more information, email resourcing@appsense.com.

 

Software Tester

Locality Daresbury, Warrington

Taking ownership of a large area of a product the main duties of the Software Tester will be:

  • Produce and maintain test plans for new and existing functionality
  • Write and execute manual tests based on functional specifications
  • Raising and tracking of detailed fault reports
  • Collaborate with development teams to define test specifications and plans
  • Perform detailed root-cause-analysis of software issues to support efficient and effective diagnosis and resolution
  • Provide assistance to the customer support team, in reproducing customer issues
  • Mentor junior team members

Required knowledge

  • At least a basic knowledge of SQL would be advantageous
  • Automated testing experience would be advantageous
  • Experience of performance testing in a Windows environment would be advantageous
  • Degree/HND in a technical discipline

To apply, or find out more information, email resourcing@appsense.com.

 

Technical Relationship Manager

Locality DACH

This full time role will either be based in the Munich office or from the postholder's home office (to be confirmed), and will involve travelling throughout the DACH territory. The postholder will report to the DACH PreSales Team Leader on a daily basis.

Required knowledge

  • Strong technical knowledge about the Microsoft Infrastructure, Terminal Services (incl. Citrix)
  • Technical knowledge about Citrix XenDesktop and VMWare View
  • Recommended: MCSE or MCTS , CCEA

Personal skills

  • Basic presentation skills
  • Team Player
  • German and English speaker

Experience prerequisites

  • Good understanding of enterprise customer, experience in managing account directly

Overall accountabilities

  • Technical support for major accounts in cooperation with the DACH Territory PreSales and the AppSense Certified Solution Partner (CSP)
  • Architecture work for the AppSense Products in the customer environment
  • Consulting work in cooperation with the CSP
  • Post Sales support for DACH major accounts in cooperation with AppSense Support Desk and CSP. This includes acting as primary point of contact and providing technical updates
  • Primary contact for the customer, the account list will be reviewed quarterly
  • Assisting in the escalation of support queries to the relevant channels

To apply, or find out more information, email resourcing@appsense.com.

 

Technical Trainer

Locality Daresbury, Warrington / Reading, Berkshire

The newly formed Professional Services team are responsible for educating channel partners and end users. This role will play a key part of ensuring that AppSense technology is installed, configured and its use is maximised to benefit our enterprise customers.

You will be responsible for designing course material, assessing training needs and delivering training in either classroom setting, on-line through e-learning or on a one-to-one basis.

Required knowledge

It is essential you have a good technical background in virtualisation technologies. You will also have had experience of teaching either Citrix, VMWare or Microsoft courses and ideally hold technical accreditations. You'll also have good communication & presentation skills.

To apply, or find out more information, email resourcing@appsense.com.